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The package from China arrived torn. Fanúšik Ľuboš waited for the REDMI Note 17 Pro Max with 10 000 mAh for 14 days; how did the delivery turn out?

22. October 2026 7 min read 0 comments

Reader Ľuboš ordered REDMI Note 17 Pro Max 5G in the 8 + 512 GB version on October 7, and had it at home two weeks later, on October 21. We handled the order for him directly to his address as part of our VIP support. The outer pouch arrived with a torn corner, through which the black film underneath was visible. The phone and the box inside were, according to Ľuboš, fine. We went through his photos and shipment tracking to make it clear where the package spent 14 days and what happened to it along the way.

Two weeks ago, we had Martin's experience here with the same phone from the same seller, and Martin had it at home in 7 days without any complications. Ľuboš didn't have it that smooth, which is why we're showing his story. Anyone ordering from China for the first time also wants to know what can go wrong along the way.

Reader Ľuboš's review

He shared the experience in a post in our Facebook group on the day it was delivered. Kristián from our editorial team helped him with the order, and in Ľuboš's text we only adjusted the punctuation:

Hello. Today I received the new Redmi Note 17 Pro Max 16 GB (8 + 8) 512 GB phone. It was ordered on 7. 10. and arrived on 21. 10., it traveled 10 days, 4 days were administration. Thanks for the pleasant assistance from Mr. Kristián.

The phone arrived undamaged except for the packaging, but that was probably a visual check at customs. I’d like to thank you again for that. And if you’re interested in ordering, you don’t have to worry—everything will be handled seriously (my own experience).

The “16 GB (8 + 8)” figure comes from the box, where Xiaomi says “up to 16 GB RAM”. Physically, the phone has 8 GB of RAM, and the system borrows the other 8 GB from storage as needed. Sellers often combine these figures in their listings, so it’s worth looking at the first number when you order.

Same phone, cheaper—and with a charger

The cheapest Slovak shop on Heureka asks today for the REDMI Note 17 Pro Max 5G in the 8 + 512 GB version for 477 €, and this version has been no cheaper since September. On Gshopper, the same memory version is 419 €, which is €58 less. And in the box you get a 100 W charger, which the Slovak package doesn’t include—and which separately costs about €30.

Gshopper ships the global version from a Chinese warehouse, and with Standard Shipping, VAT and customs duty are already included, so you don't pay anything extra on delivery. If you order through the orange button, we'll help you with any issue just like we did with Ľuboš.

Compared to prices on you save 89 €!Check prices
Xiaomi Planet shopping tip: GShopper has now launched direct bank transfer payments, so you can save another 4.5 % off the product price! Compared to card / Google Pay payment, you can get this product much cheaper. We described the full bank transfer payment process in our article.
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REDMI Note 17 Pro Max 5G Global Version

REDMI Note 17 Pro Max 5G Globálna Verzia
352,15 €You save 25,15 €
327,00 €Card price 341,71 € (+4,5 %)
CouponGPXM20

Price history

3,67 €more expensive than the average price
Cheapest 320,00 €Most expensive 327,00 €
Is it your first time shopping on GShopper? See the guide!
Updated 22. 10. 2026 on 18:52
TIPWith Standard Shipping via GShopper, you pay no extra fees—everything is already included!

With the GShopper seller, we recommend choosing Standard Shipping, where you won’t pay anything extra. Customs fees and any VAT are handled by the seller. You can select the shipping method in the cart only, after entering your delivery address. Delivery with this option usually takes about 15 business days from dispatch from the warehouse, but it may take longer.

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Is it your first time shopping on GShopper?

GShopper is an international online store with warehouses not only in China, but also directly in the EU. You can complete your order in just a few minutes. Enter your address without diacritics, choose bank transfer as the payment method—it works out cheaper than a card—and enter the discount coupon before you submit your order.

  1. Register or log inOn GShopper, you create an account, or you can log in via Google or Facebook. You can also shop without registering, but with an account you’ll see your order status and it’s easier to handle any possible claim.
  2. Get to the product using our buttonIn our article, click the GET THE DISCOUNT button—this will open exactly the product and the version the coupon applies to. Then on the product page, click Buy Now or Add to Cart.
  3. Fill in the address WITHOUT diacriticsWrite your name, street and city without accents — so Zilina, not Žilina. Foreign carrier systems can’t handle diacritics and the package may get stuck. Check your ZIP code and phone number, including the country code.
  4. Choose shipping and check the warehouseMost products come with free shipping—if Free Shipping is available, choose it. Items shipped from an EU warehouse arrive in 2 to 7 business days and don’t go through customs clearance; dispatch from China or Hong Kong takes 7 to 45 days depending on the shipping method you choose. Continue with the Next button.
  5. For payment, choose bank transfer and saveIn checkout, you pick from the available options Bank Transfer, Credit Card and PayPal. Choose bank transfer—GShopper gives you an additional discount that, depending on the product, is 3 to 4,5 % compared to card payment. In the order summary, you’ll see it as a separate line.GShopper will then show you the bank account number and the amount in the line Amount to Transfer and a reference that you need to include in the note for the recipient. You make the transfer in your bank; the account is held in EUR within the EU—so it’s a standard SEPA transfer.
    Súhrn objednávky na Gshopperi so zľavou za bankový prevod
    The discount for bank transfer will appear as a separate line in the order summary.
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    You’ll find the coupon box at checkout under the payment method selection.
Enter the coupon before you click on Place Order. A discount won’t be added automatically to the completed order. If you forget the promo code, you’ll have to write via [email protected] — they may not have to comply.
You can change or cancel your order within 12 hours e-mail to [email protected]. Warranty varies by category: Xiaomi phones, Redmi and POCO have 24 months, tablets and e-scooters 12 months, earbuds, smartwatches and other Xiaomi products 6 months.
Our extra service with VIP support — we’ll handle the order on Gshopper for you and ship it straight to your address.

If you don’t have experience buying on Gshopper, payments don’t go through, or coupon use doesn’t work for you, we offer an order handling service directly to your address for our readers and customers. You transfer the money to our account and we place the order directly to your address. This way, you won’t have to worry about a failed payment or applying the coupon, and you can be sure the entire order will go through correctly 100 %. In addition, you automatically get our VIP support — if any issues arise with the shipment, we handle them for you and assist with filing a claim. The fee for this service is €15 extra of the product price. You can contact us by email at info(@)xiaomiplanet.sk or on Messenger, where we’re constantly active.

Torn pouch, intact seal

The package arrived in a gray plastic bag with a DPD label, and one corner of it was torn. Ľuboš attributes that to a visual inspection at customs, but tracking can't confirm it. Customs processing took less than an hour, and the bag could also have torn during transfer between the plane, the warehouse, and two couriers.

Roztrhnuté vrecko balíka s REDMI Note 17 Pro Max z Číny

Under the bag, things already looked better. The seller wrapped the box in inflatable air-cushion film and taped it all over with orange tape reading “Unsealing is strictly prohibited”. In Ľuboš's photo, the tape is intact, so nobody opened the box along the way, and the impacts that tore the outer bag were absorbed by the film.

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How many days the parcel spent on the way 14 days

The courier YunExpress counts the journey as 10 days, so the seller likely handed the package over around October 11, and that matches the October 12 date on the Slovak DPD label. The four days Ľuboš mentions as administration likely took the order processing and shipment from the warehouse in China.

Sledovanie zásielky REDMI Note 17 Pro Max cez YunExpress z Číny na Slovensko

The package arrived in Budapest on Thursday, October 15, at night. On Friday at 11:20, it was picked up at the airport cargo terminal and customs clearance ran from 15:04 to 16:03, a total of 59 minutes. By 16:58, it was already in the warehouse in Maglód, ready to be shipped, but it didn’t leave there until Monday, October 19, at 20:36. So the weekend in the warehouse held it up much more than customs did.

Then everything moved quickly. On Tuesday after midnight, DPD picked it up, in the afternoon it was at the depot in Bratislava, and on Wednesday at 6:42 Ľuboš got an email with a delivery window from 9:14 to 10:14. The delivery is recorded in tracking at 9:16, Ľuboš took the first photo of the package at 9:19, and nine minutes later he had the phone unpacked on the table. Martin’s phone took the same route through Budapest, but it waited in the warehouse there for only two business days. Ľuboš’s package, however, hit the weekend in the warehouse, so according to tracking it traveled 10 days, while Martin’s, according to him, 7.

What was in the box

The box contained a phone, a dark silicone case, a USB-A to USB-C cable, and a original 100 W charger with a European plug. The box shows 16 GB (8 + 8) and 512 GB, and there’s also an NFC logo—so you can pay with the phone just like you can with a phone from a Slovak store.

The global version from the Chinese warehouse has a 10,000 mAh battery. Units from European distribution sold by Slovak stores have 9,210 mAh and they don’t include a charger in the box. Both versions have Slovak, Google services, and updates—you can find their differences in detail in a comparison of Pro and Pro Max.

REDMI Note 17 Pro Max s krabicou, obalom, káblom a 100 W nabíjačkou
Photo: reader Ľuboš

On the display, you can see the initial Google setup with the question “Who are you setting up this phone for?” Slovak appeared right at first power-on, without downloading language packs and without any intervention from the seller.

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What other owners write in the post

Other readers who have the phone also chimed in under Ľuboš’s post. Róbert received the same phone a day before Ľuboš. He wrote that in the morning he had 100 % and by the time he was writing the comment, still 79 %. According to him, the phone is a bit heavier, but Róbert is very happy with the battery life. The global version weighs 229,5 g, which is 4 g more than the European version with the smaller battery.

Another reader bought the phone right at the beginning in a Slovak store and complained that the battery wouldn’t last three days. As he says himself, he uses it quite intensively, and it’s the European version with 9,210 mAh—so three days on a single charge aren’t really realistic for him. Another reader who bought the phone a month ago elsewhere calculated that through us you’d get the same version for €100 less.

We get back to warranty in every article, because it’s the most common question. A phone imported from China that is handled by Xiaomi service ESC sk won’t be repaired under warranty, so the claim has to go through the seller. How it works in Gshopper was described to us by the seller in Martin’s phone case: for a manufacturing defect, the seller covers both the repair and shipping directly.

-REDMI Note 17 Pro Max 5G (global version)
SystemHyperOS 3 / Android 16 / global ROM MIXM
System languageSlovak / Czech
Display6.83 inch AMOLED 1.5K / 120 Hz / 3500 nits
ProcessorSnapdragon 6 Gen 5 / 4 nm
Memory8 GB RAM (+8 GB virtual) / 128 / 256 / 512 GB
Battery10 000 mAh (EU version 9 210 mAh)
Charging100 W wired / 27 W reverse
In the boxCharger 100 W / USB-C cable / case
DurabilityIP66 / IP68 / IP69 / IP69K
Weight229.5 g

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